![]() ![]() Queued Callback check box is selected if the interaction is part of a queued callback conversationĬopied from the Call Result field on the related Salesforce task record (if available). Time does not include agent wrap time, or unexpected agent state (such as delivery failed, no answer time, call rejected, and fault) time.ĭate and time stamp indicating the end of the callĬheck box. The name of the related account if known from the account, case, opportunity or contact otherwise the contact's or lead's name if known.Ĭategories matched by the Conversation Analyzer, if enabled for your account. Link to the Salesforce task record relating to this interaction, if available Unique identifier for calls grouped in a conversation, such as the calls involved in a queued callback.īox is checked when an activity record or task has been created for this interaction. May not always be number the caller dialed. The service name value assigned to the interaction plan.įor outbound interactions, the value will be empty.įor inbound calls: the telephone number the caller entered VCC on.Service name can be the name of the destination used to contact VCC, the name of the interaction plan in which the interaction was first processed, or the reporting group of the interaction plan in which the interaction was first processed.įor information about configuring service names in Interaction Plans Manager, see the Service names section in Interaction Plans Manager or the Service name for reports field in the How do I create a new API destination? section in Using Interaction Plans Manager. The service name value assigned to the interaction as configured in Interaction Plans Manager. ![]() ![]() If you are using Interaction Plans Manager:.The name of this Vonage Call Summary record. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |